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Online and Telephone Counselling

£175.00

SKU: OTC101 Categories: , ,

Train in Online and Telephone Counselling

The use of telephone and online counselling has increased rapidly in recent years, making use of all of the technological changes that makes online and telephone counselling now more possible and efficient. This 20 hour self study course is useful training for anyone wanting to improve their skills online and by telephone in supporting people who are experiencing stress and distress.

COURSE CONTENT

Lesson 1:

What is Counselling?

Counselling techniques
Attending
Asking questions
Reflection
Challenging
Paraphrasing
Qualities of good counsellors
Non verbal and verbal communication
Are you stressed
Stress epidemic
Stress and war
Is stress always a bad thing?

Lesson 2:

Ethical and Legal Considerations in Counselling (Ethics Part 1)

Informed consent
Why are ethics important in counselling
Making ethical decisions
Ethics and culture
Ethics and relationships
Keep records

Lesson 3:

Introduction to Online and Telephone Counselling

Identifying risk
Communicating with clients via telephone or e-counselling
Establishing ground rules and boundaries
Providing clients with supplementary materials
Ending therapeutic relationships
Supervision
Why people use internet or telephone counselling
Bullying

Lesson 4:

Ethical and Legal Considerations in Online and Telephone Counselling (Ethics Part 2)

Ethics in relation to telephone and online counselling
Informed consent and virtual counselling
Moderating forums
Trolling
Boundaries
Debriefing

Lesson 5:

Phone Counselling

Stages of telephone counselling
Microskills in telephone counselling
Telephone counselling process
Addressing needs
Problem solving
Taking notes
Ending the call
Non-verbal and verbal communication on the phone

Lesson 6:

Online Counselling

Internet or online counselling
Email counselling
Chat counselling
Forums
When internet counselling is used
Effectiveness of online counselling
Depression in childhood

Lesson 7:

Problems with Telephone and Online Counselling

Ending the conversation
Problem callers
Nuisance callers
Regular callers
Chronic callers
Silent calls

Lesson 8:

Working in Telephone and Online Counselling

Time boundaries
Professional boundaries
Getting started in telephone and e-counselling